Support
We are still working on this support page. Please be patient as we continue to refine it as we learn the questions that users have most often. If you would like to see the product in action on the web and a mobile device, you can watch this How-To Video on YouTube.
Video coming soon
Getting Started
- Create Your Account
Sign up with your email address, confirm it with a code, and accept the Terms of Service and Privacy Policy.
- Where Your Statements Come From
What to look for in the Open Roads settlement statement PDFs that MyFuelSavings reads, and which ones it can’t.
- Upload Your Statements on the Web
How to upload your statements from a computer, what you’ll see while they’re read, and what to do if one isn’t accepted.
Understanding Your Numbers
- How Your Savings Are Calculated
What counts as your discount, which fees come out of it, and why credits and adjustments are shown on their own.
- Why Your Savings Differ From the Open Roads App
The Open Roads app and MyFuelSavings read the same fill-up but count one fee differently, so the savings figures can differ by that fee.
Account and Billing
- Your Free Statements and Subscribing
How many free statements you have left, what happens when they run out, and how to subscribe, cancel or update your card.
- Partner Codes
What a partner code does, the ways to add one, and why it has to be added before you subscribe.
- Download Your Data
Export every fuel stop in your account as a CSV file you can open in a spreadsheet.
- Delete Your Data or Close Your Account
The difference between deleting your data and closing your account, and how to schedule either one or do it right away.
Still Need Help?
Send us a message and we’ll reply by email.